Frequently Asked Questions

From expert guides that open local doors to full-service flights, seamless transit and hotel stays in the heart of the best sightseeing, My Touring leads you beyond the guidebook – navigating the more complex details, sharing local knowledge and giving you the freedom to explore further.

As part of Flight Centre Travel Group, we’re 100% Australian-owned, operating with decades of industry experience and partnered with leading touring providers across the globe. We take care of every detail, so you can focus on the adventure.

Group sizes vary by touring style. Small group tours typically cap at 24 travellers, while classic tours and premium tours may include up to 45 travellers, depending on the itinerary and transport used.

Absolutely. Touring is one of the easiest ways for solo travellers to see the world. A single supplement is required for solo occupancy.

Consider your interests, pace, comfort level and preferred group size. Classic tours cover bucket list highlights, small group tours offer a more personal experience, premium tours include elevated hotel stays and upgraded transport, and family tours suit travellers with kids. Our Touring Experts can match you to the perfect itinerary.

We strongly recommend obtaining travel insurance for your tour holiday. Our Touring Experts can recommend suitable coverage options.

Our Touring Experts are always here to help. If you’re celebrating a special occasion or have specific needs, dietary requirements, room preferences or accessibility requests, let us know and we’ll inform our touring partners, who may assist with arrangements where possible.

In many cases, yes. If you’d like to extend your stay before or after your tour, a My Touring Expert can help add extra nights subject to availability, fees and cost difference.

Our Touring Experts are passionate travellers with in-depth knowledge of our destinations and tour styles. With extensive experience and industry expertise, they help craft journeys that let you delve deeper into your dream destinations with confidence and ease.

Tour packages are typically available up to 18 months in advance, depending on flight schedules and operator release dates. Booking early ensures the best availability, Bonus Savings and travel dates.

All experiences included in your tour package are pre-booked for you, so you can relax knowing key experiences are taken care of.

Some tour holidays offer optional experiences and additional extras. These provide flexibility for you to explore further. They will be referred to in your itinerary as ‘optional’, ‘not included’ or ‘exclusions/excluded’, and incur an additional expense.

Some optional programs must be prebooked and paid before leaving Australia. For others, a list of options will be provided with your final documentation or offered during the tour. These can be booked directly with your guide and paid in the local currency. In most cases, optional tours require minimum numbers to operate.

At the time of booking, our Touring Experts will guide you on what’s included and let you know if any optional tours need to be pre-booked or can be arranged and paid for while you’re on tour.

Your final documentation, including itinerary and flight confirmation, will be emailed to you approximately two weeks before departure. For packages consisting of multiple tours or countries, documentation will be emailed individually within two weeks of departure of each respective tour.

Your itinerary may be in your Junk or Spam folders. If you can’t find it, contact your My Touring Expert and we’ll resend it as soon as possible.

Yes. Your final payment is due five months before departure unless otherwise specified. We’ll email you a reminder with a payment link and send an SMS notification, so you never miss a deadline.

Payment plan options may be available. Contact a My Touring Expert to learn more about current payment plan options.

After you’ve paid your deposit, your booking is secured. A second deposit will be required approximately ten months prior to departure in order to ticket your included return airfares. Your final balance is due five months before travel. Once this is paid, we prepare your documents and send them two weeks before your tour begins.

Please refer to Smartraveller for the latest government travel advice. Your Touring Expert can help you understand how any changes may affect your booking.

If you need to make changes, contact our Customer Service Team with your booking reference and departure date. We’ll prioritise bookings departing soonest and will assist you as quickly as possible.